Get help with Stardust and find answers to common questions
Need help? Our support team is here to assist you with any questions or issues.
We typically respond within 24-48 hours during business days.
Visit the Chrome Web Store, search for "Stardust - Etsy Analytics," and click "Add to Chrome." Once installed, click the Stardust icon in your browser toolbar to get started.
Yes, Stardust is designed specifically for Etsy sellers. You'll need to connect your Etsy shop to access analytics and insights about your shop performance.
Absolutely. We use industry-standard encryption and security measures to protect your data. We never share or sell your personal information. Read our Privacy Policy for more details.
Yes, you can cancel your subscription at any time from your account settings. You'll continue to have access until the end of your current billing period.
Annual billing offers significant savings - up to 25% off compared to monthly billing. With annual plans, you pay once per year instead of monthly, and you get the same features at a discounted rate.
The Hobby plan is completely free forever and includes 5 product views per day, 5 shop views per day, 10 keyword searches per day, and basic analytics. It's perfect for exploring Etsy opportunities and getting started with data-driven selling.
Yes, you can change your plan at any time. When upgrading, you'll be charged a prorated amount for the remainder of your billing period. When downgrading, the change takes effect at the end of your current billing period.
We accept all major credit cards (Visa, Mastercard, American Express, Discover) through our secure payment processor Stripe.
We offer a 14-day money-back guarantee for new subscriptions. If you're not satisfied with Stardust within the first 14 days, contact us for a full refund.
Stardust provides real-time analytics based on your Etsy shop data. We strive for accuracy, but please note that data may vary slightly due to Etsy's API limitations and caching. Always verify critical business decisions with multiple data sources.
No, Stardust is an independent third-party tool and is not affiliated with, endorsed by, or sponsored by Etsy, Inc. Etsy is a trademark of Etsy, Inc.
We appreciate bug reports! Please email us at stardustco.app@gmail.com with details about the issue, including what you were doing when it occurred, your browser version, and any error messages you saw.
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